To get the best experience possible from our website you should make sure you have at least these applications installed: you will need a browser to view the web site, Macromedia Flash to view our maps and special features and to assist in bookings, and Adobe Acrobat will be required to view yo ...

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It's most likely you can't see the 'FIND FLIGHTS' button required to search for flights. You will need to increase the size of your browser or Internet Explorer users can enable Full Screen mode by pressing F11. You can also access our booking engine here.

Our software does not support MAC IE browsers or any IE Browser under version 6.0. Please read our minimum requirements page. If you are using any Norton security software (Norton Internet Security or Norton Personal Firewall), you can find details on how to work-around this problem here. You w ...

Guests who attempt to book tickets on the V Australia website from behind a Microsoft ISA Proxy server might experience timeouts while waiting for payments to process. This only appears to happen when using Internet Explorer. A possible work-around is downloading and installing an alternative b ...

If an error message is continually being received and you would like assistance please call our Guest Contact Centre. To ensure we can assist you please note at what stage the error has occurred and the error message that is being received.

On some occasions Guests who are accessing our website from a PC within their home or business will get older versions of the website. To make sure you are getting the most up to date information, you will need to 'Flush your Cache'. • Firstly go to the 'Tools' menu and select 'Internet O ...

There are known issues using particular builds of Internet Explorer browsers which may affect the way you view the V Australia website. Some may time out or fail when attempting to view SSL encrypted pages or appear slow when attempting to book tickets online. There are a few known issues with v ...

If you are still experiencing problems with our website and can provide us with a little more information to help us make your next visit more enjoyable, please click here and let us know by selecting the Feedback option. The troubleshooting form will ask you for contact information so that we a ...

The credit card processing link between V Australia and your credit card company may have been unavailable during the booking process and your payment will remain pending. Once the payment system is up and running you will receive a confirmed itinerary. If your booking is not confirmed prior to ...