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Know What You're Paying
Change and Cancellation Fees
Depending on the fare rules which apply to your booking, you may have to pay change or cancellation fees if you wish to change or cancel your booking. Please refer to the Fare Types
guide for more information. You will have to pay a service fee if you call V Australia's Guest Contact Centre to make, change or cancel a booking - see below.
Guest Contact Centre Fees
You will have to pay a service fee if you call V Australia's Guest Contact Centre
to make, change or cancel a booking. You do not have to pay a booking fee if you make a booking on V Australia's website
.| Type of Service Fee |
Fee per Guest per booking |
|---|---|
| Booking Service Fee
Applicable for making a booking with the Guest Contact Centre |
AUD $50 |
| Reissue Service Fee
Applicable when making a change to an existing booking |
AUD $50 |
| Refund Service Fee Applicable when cancelling your booking and requesting a refund |
AUD $55 |
Credit Card and Debit Card Surcharge
In line with industry practice, V Australia charges a surcharge for fares paid by credit cards or debit cards.Payments by credit or debit card attract a surcharge per passenger per booking which will be added to the total price of your fare when you select your credit card or debit card type on the payment screen.
| Type of Surcharge |
Surcharge per Guest per booking |
|---|---|
| Credit Card and Debit Card Surcharge |
AUD $15 |
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